Text Banking
Enroll in text banking for free and instantly get your account information by text anytime, anywhere.
Safe and Secure
Convenient 24/7 Access
Automated Telephone System Commands
Call 1-866-385-3445
Press 1 for English or Press 2 for Spanish
Press 1 for Account Information (Account Info.)
Then choose from these options:
Account Information |
1 |
Checking |
1 |
Account Balance |
1 |
Pending Transactions |
1 |
Recent Transactions |
2 |
Check Transactions |
3 |
Transfer Funds |
2 |
Card Services |
3 |
Lost/Stolen Card |
1 |
Change Reg E Opt |
2 |
Activate Card |
3 |
Change Card Limit |
4 |
Change Card PIN |
5 |
Change Account Selection |
4 |
Rate Information |
5 |
Change SAC |
6 |
Speak to customer service |
0 |
Main Menu |
* |
Savings |
2 |
Account Balance |
1 |
Transfer Funds |
2 |
Main Menu |
9 |
Speak to customer service |
0 |
Main Menu |
* |
CD |
3 |
Loans |
4 |
IRA |
5 |
Report Lost or Stolen Debit Card |
2 |
Gift Cards |
3 |
Rates Information |
4 |
Speak to Customer Service |
0 |
How to Enroll in Text Banking:
- Log into your CityNET Online Banking from your computer
- Click on “Settings” from the drop down list menu and select “Text Enrollment”
- Set the Text Banking button to “On”
- Enter the phone number you wish to receive the text messages
- Check the box for “Agree To Terms”
- Click "Save"
| Text Banking Prompts | ||||
| Text Command |
Actions |
|||
| START to 226563 | If an end user is unable to receive a SMS TAC or expects an alert they did not receive | |||
| BAL or BAL (account nickname) | Receive account balance (If no account nickname is included, the balances of all enabled accounts will be listed) | |||
| HIST (account nickname) | Receive account history | |||
| XFER (from account nickname) (to account nickname) (amount) | Transfer funds between accounts | |||
| LIST | Receive a list of available text commands | |||
| HELP | Receive a list of contact points for information on text banking (for example, your website or phone number) | |||
| STOP | Stop all text messages to the mobile device (for text banking and SMS alerts/notifications) | |||