Telephone Banking
Get instant access to your account information.
Bank when and where you want from the convenience of your cell phone. With telephone banking, you can obtain your account balance, activate your card, and so much more! Just call our Automated Telephone System at 1-866-385-3445 and use these command codes to navigate through the system.
View Common Codes
Automated Telephone System Commands
Call 1-866-385-3445
Press 1 for English or Press 2 for Spanish
Press 1 for Account Information (Account Info.)
Then choose from these options:
Account Information |
1 |
Checking |
1 |
Account Balance |
1 |
Pending Transactions |
1 |
Recent Transactions |
2 |
Check Transactions |
3 |
Transfer Funds |
2 |
Card Services |
3 |
Lost/Stolen Card |
1 |
Change Reg E Opt |
2 |
Activate Card |
3 |
Change Card Limit |
4 |
Change Card PIN |
5 |
Change Account Selection |
4 |
Rate Information |
5 |
Change SAC |
6 |
Speak to customer service |
0 |
Main Menu |
* |
Savings |
2 |
Account Balance |
1 |
Transfer Funds |
2 |
Main Menu |
9 |
Speak to customer service |
0 |
Main Menu |
* |
CD |
3 |
Loans |
4 |
IRA |
5 |
Report Lost or Stolen Debit Card |
2 |
Gift Cards |
3 |
Rates Information |
4 |
Speak to Customer Service |
0 |
Common Customer Issues Addressed with Telephone Banking:
- Overdraft Protection
- Change Debit Card Pin
- Opt-in/out of Reg E
- Chargebacks
- Levies
- Process funds transfers from bank to bank
- Debit card disputes
- Posting order
- Rep payee accounts
Please Note:
You must be a CityNET Online Banking customer to use Mobile Banking. Your cell phone or mobile device must be equipped to access an Internet browser. Additional charges may apply for Internet usage depending on your wireless carrier. Please consult your wireless provider/carrier for details on correlated rates and charges. All terms and conditions applicable to Online Banking will apply to Mobile Banking.