Contact Us | Make An Appointment

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Looking for help with a product or service? Look no further! Our customer service team is here to provide you with fast and friendly assistance, offering you the support you need to find answers to all your questions. Contact us today for more information!

Customer Service Phone Number

Customer Service: (866) 385-3444
Monday – Friday, 8:00 AM – 6:00 PM
Saturdays, 9:00 AM – 4:00 PM

Lost Debit Card:

Please call us immediately at 1-866-385-3444. Listen for the “Report your debit cards lost or stolen” prompt for assistance. If it is after regular business hours, please select option “1” from the menu to report your lost or stolen card.

You can also freeze or disable your card by logging into CityNET Online Banking on the app or your desktop. When using CityNET on your desktop, log in on the home page.

Email Us | Make An Appointment

Email is for general inquires only. For your protection, CNB will not provide information regarding login or account information via this avenue. Please do not send personal identifying information (i.e. account numbers, social security numbers, passwords, login IDs, etc.). Instead, please call customer service so that we may assist you on a secure platform.

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More Ways To Contact Us

Secure Message: Log in to Online or Mobile Banking and send us a Secure Message for assistance via CityNET Online Banking.

CNB Chat: Select the chat icon in the lower right corner or log in to Online or Mobile Banking and chat with us directly. Available during business hours.

Telephone Banking: Available 24/7, check your balances, transfer funds, and manage your card. See all services here.

Other Resources

Locations/ATMs: Quickly find branches, ATMs and deposit ATMs near you.

FAQ: Visit our Frequently Asked Questions for assistance.

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About Us

We pride ourselves on our + years of serving our communities. At CNB, building relationships is not just a way of doing business; it's our passion.

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