Card Control

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Take Control Of Your Cards With Card Control

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Download the CityNET App today!
Ready for an easier way to manage your cards?
Our upgraded card experience puts more control, convenience and safety in your hands. From instant card activations to clearer merchant transaction info to robust fraud protections, now you can do even more from one convenient place.

Read About These Great Features Below!

Card Control from City National Bank gives you one less thing to worry about. Card Control allows you to activate your new card, freeze your card, unfreeze your card, or disable it permanently right from CityNET or the mobile app. Visit your nearest branch today to see what Card Control can do for you!

Card Control is a part of the Digi+ Bundle:

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Learn how to use Card Control *Activated by enrollment. Service Fees Apply.
Getting Started | Setup Control | Report Lost/Stolen Card | View Merchants &Payments | View Spend Insights | Setup Control (2) | Add Travel Plans | Add Cards to Wallet | Change Pin

GETTING STARTED WITH CARD CONTROL

Getting started with card control

After logging in, tap “Card Control” to get started.

Getting started with card control

Turn your card on/off. View any recent transactions. Swipe through the carousel to add or view additional cards. Add your card to your digital wallet (Apple Pay, Gpay).

Getting started with card control

Scroll down for more options:
• View digital card, including your card number.
• View spend insights.
• See which merchants store your information.

SETTING UP CARD CONTROLS (PART 1)

Setting up card controls (part 1)

Tap “Controls & Alerts” to choose how your card is used.

Setting up card controls (part 1)

Use Controls to manage
Locations
Merchant Types
Transaction Types
Spend Limits

Setting up card controls (part 1)

Enable “My Location” to limit transactions to your phone’s GPS, and “My Region” to set geographic boundaries. You can also block all international transactions.

REPORTING A LOST OR STOLEN CARD

Reporting a lost or stolen card

Tap “Manage Card” under your missing card.

Reporting a lost or stolen card

Tap “Report Lost or Stolen.

Reporting a lost or stolen card

Tap “Call” to dial our Contact Center service line. We will disable your card and get a new card on its way.

VIEWING MERCHANTS, RECURRING PAYMENTS, AND YOUR CARD(S)

Viewing merchants, recurring payments, and your card(s) on file

To see which merchants store your card, tap “Card on File” under Card Details.

Viewing merchants, recurring payments, and your card(s) on file

Recurring Payments” shows merchants that have your card stored for subscription services, like video streaming or utilities.

Viewing merchants, recurring payments, and your card(s) on file

Card on File” shows merchants that have stored your card for future use, like online shopping or ride share services.

Viewing merchants, recurring payments, and your card(s) on file

Tap on a merchant to view their details, including any recent transactions and their contact information.

VIEWING SPEND INSIGHTS

Viewing spend insights

Tap “What” to view a breakdown of your spending categories.

Viewing spend insights

Tap “When” to view a breakdown by month.

Viewing spend insights

Tap “Where” to view the location of your transactions on a map.

Viewing spend insights

Tap on a transaction to view the merchant's name, logo, map, and contact information.

SETTING UP CARD CONTROLS (PART 2)

Setting up card controls (part 2)

Select the merchant types you want to allow by tapping the toggle for each. When finished, “Apply.”

Setting up card controls (part 2)

Select the transaction types you want to allow by tapping the toggle for each. When finished, “Apply.”

Setting up card controls (part 2)

Spend Controls put a cap on your spending by limiting transaction amounts. Turn on the toggle, enter your desired amount, and “Apply.”

ADDING TRAVEL PLANS

Adding travel plans

To add upcoming travel plans, tap “Manage Card,” then “Manage Travel Plans.”

Adding travel plans

Tap “Add Travel Plan” to add the countries and U.S. states for your trip.

Adding travel plans

Enter your destination(s), dates of departure and return, and tap “Submit.”

Adding travel plans

Once submitted, it will display on the “Manage Travel Plans” screen. You can edit or delete it at any time.

ADDING CARDS TO YOUR DIGITAL WALLET FOR IOS USERS

Adding cards to digital wallet

To add a new card to your digital wallet, tap the Apple Pay icon.

Adding cards to digital wallet

For iOS users, tap “Add to Apple Wallet.”

Adding cards to digital wallet

Your card information is prefilled. Just tap “Next” to add it to your digital wallet!

Adding cards to digital wallet

Once added, you’ll see a confirmation screen. Tap “Done” to return to your mobile app.

CHANGE PIN

Change Pin

Tap “Manage Card” under the card you want to change.

Change Pin

Tap “Set PIN

Change Pin

Enter new 4-digit PIN and confirm and tap “Submit.”

Change Pin

Once submitted, it will display “PIN generation successful!



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We pride ourselves on our + years of serving our communities. At CNB, building relationships is not just a way of doing business; it's our passion.


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