Email Notifications
In order to receive the email notification that your statement is ready, you will need access to a computer that allows you to receive email and an account with an email service provider compatible with your email software. You will need to check any email filtering software that you may be using to ensure that it does not screen out email notifications from CNB. You are responsible for the use and protection of your password, account numbers, and email address information. You are also responsible for contacting us with any changes to the email address you have provided. A valid email address is required to receive eStatements and eNotices.
To access and retain documents electronically, you must have on your computer and/or maintain the following.
Enrollment in CNB’s CityNET online banking (Consumer or Business).
The computer you use must meet the following minimum requirements:
• Microsoft Windows 10 or Mac OS X 10.10
• Available browser updates applied for improved security that provide anti-virus and spyware protection;
• An internet connection with a minimum of 1 Mbps download speed.
o Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications; this may result in a slow response.
• Cable, Digital Subscriber Line (DSL), or Integrated Services for Digital Network (ISDN) Internet connection
o Dial-up connections are not supported
• A printer connected to your PC or sufficient hard-drive space (approximately 10 MB) to save the Communications
• Adobe Flash (formerly Macromedia Flash) 8.0 or later versions (7.0 for Macintosh users)
• Most recent version of Adobe Acrobat Reader
PC Operating System Requirements* – Microsoft Windows 10 and one of the following Internet Browsers, any of which supports HTML 5 and SSL- encryption:
• Microsoft Edge (Current Version)
• Mozilla Firefox (Current Version)
• Google Chrome (Current version)
*Safari is not supported on Microsoft Windows
Mac Operating System Requirements – OS X 10.10 or later:
• Safari (Current version)
• Google Chrome (Current version)
• Mozilla Firefox (Current Version)
Mobile Device Requirements – Android 8.x (Oreo) or later, or iOS 13.x or later:
• 4G LTE or higher and Wi-Fi (Not compatible: Windows Phone, Blackberry, Kindle Fire)
• 5 megapixels camera or higher (for Mobile Check Deposit)
• Internet access via DSL, Cable Modem, Wireless Access Protocol, or equivalent that supports the requirements above.
Fingerprint Login/Touch Authentication requirements
Some devices are not supported by the Fingerprint Login feature.
Android devices that offer this feature, pending the computer and operating requirements noted above, are:
• Samsung Galaxy S7 or higher
• Nexus 7 or later
• Google Pixel first generation or newer
• End-user registration with Fingerprint at the device level
Apple iOS devices that offer this feature, pending the computer and operating requirements noted above, are:
• iPhone 6S or higher
• Latest generation iPad with Touch ID sensor
• End-user registration with Touch ID at the device level
Please note using software that is not current (e.g., unsupported or outdated Operating System (OS) version, Adobe Acrobat Reader, internet browser, or anti-virus program) presents higher security risks and increases the risk of potential loss to you.
Disclosures
Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. City National Bank & Trust is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. City National Bank & Trust reserves the right to suspend service for any reason at any time. Your mobile carrier's text messaging and data charges may apply. Fees may apply for optional services provided through City National Bank & Trust.
Apple® and iPhone® are registered trademarks of Apple, Inc. registered in the U.S. and other countries. Android™ is a trademark of Google, LLC. Use of these trademarks are subject to the respective owner's permission.
City National Bank & Trust is not endorsed, sponsored, affiliated with or otherwise authorized by Apple Inc. or Google LLC.
