Online Banking FAQs

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Troubleshooting FAQs

It's making me get another One-Time Access Code, and I've already entered one.

The first time you log in as a new user, you will be required to obtain a one-time access code to register as a user and register your device. If your log in ID or password has changed it will ask that you re-register your device.

I have already registered my browser and it’s asking me for another one-time access code.

This may be an issue with the cookie settings in your browser. Please select a link below of the browser you are using to verify and/or update the cookie settings:

Browsers for Microsoft operating systems: 

Microsoft Internet Explorer® 

Mozilla Firefox®

Google Chrome™

Browsers for Mac operating systems: 

Mozilla Firefox® 


Google Chrome™ 

What are the browser requirements?

PC Operating System Requirements* – Microsoft Windows 10 and one of the following Internet Browsers, any of which supports HTML 5 and SSL- encryption:
• Microsoft Edge (Current Version)
• Mozilla Firefox (Current Version)
• Google Chrome (Current version)
*Safari is not supported on Microsoft Windows

Mac Operating System Requirements – OS X 10.10 or later:
• Safari (Current version)
• Google Chrome (Current version)
• Mozilla Firefox (Current Version)

What are the mobile requirements?

Apple iOS devices that offer this feature, pending the computer and operating requirements noted above, are:
• iOS 13 or higher
• iPhone 6S or higher
• Latest generation iPad with Touch ID sensor
• End-user registration with Touch ID at the device level

I can’t view all of the accounts on which I am a signer.

You will only be able to view accounts on which you are a primary or joint owner. If you are missing an account, please send us a secure message within CityNET Online Banking telling us the account number and we will get it added for you.

The email address and phone number displayed for my one-time access code is incorrect. How do I finish logging in?

For your security, please visit your local branch so we may verify your identity and update your contact information.

I am trying to enroll. What is my Security Access Code?

Your Security Access Code is a unique code that you gave to us when you opened your account so we can easily verify you. If you have forgotten this code, please visit your local branch so we may verify your identity and we can update this information.

Do I need to download a new mobile app?

No, new apps do not need to be reinstalled; however, your app may need to be updated if you haven’t already done so or your phone does not automatically update apps.

General FAQs

What is CityNET Online Banking?

CityNET Online Banking is an internet-based system that allows you to have constant access to your account. You can view account activity and account statements. You can even make transfers between your accounts, view your transactions, pay your bills, and much more. CityNET also offers you the ability to send and receive secure messages to and from City National Bank. Mobile banking, mobile apps, and text banking are also available!

What is Bill Pay?

Bill Pay is the feature that allows you to schedule payments to be sent automatically from your account. This feature will save you time and money. Schedule the day the payment is to be made, allowing 1-3 business days for electronic payments and 5-7 business days for paper checks. The funds will be debited from the account. The difference is, we send it for you electronically or mail it. No stamps, no envelopes.

How much does CityNET Online Banking cost?

CityNET (without Bill Pay) has no monthly fee. This includes balance inquiry, funds transfer, check images, and eStatements. 

Bill Pay is an additional service and is available to new customers for a 90 day trial period. After 90 days, a fee will be applied directly to the enrolled bill pay account on a monthly basis based on the account type. For additional information please refer to our CityNET Consumer Online Banking Agreement.

Can I use Quicken® or Microsoft Money® with Online Banking?

Yes. You can currently download your account history into your Quicken® software or QuickBooks® software. You can also download your account history with Microsoft Excel.

What do I need to enroll for CityNET Online Banking?
How do I log in to view my account?

If you enrolled online through our website, your Login ID and password will be what you chose at the time of enrollment, unless you have since changed them. If you completed a paper form at one of our branch locations, your Login ID will be your full Social Security Number with no dashes or space, and you will click “I am a First Time User” without entering a password. You can also log in using our free City National Bank app found in the Google Play Store or the Apple Store.

What if I forget my Online Banking Login ID and/or Password?

If you forget your Login ID and/or Password, you can contact the CityNET Dept. at 1(866)-385-3444.

Forgotten Password - If you have forgotten your password, you will enter your “Login ID” on the main page of the website and then check the “Forgot Password?” without entering a password, and click "Login".

Forgotten Login ID -  If you have forgotten your Login ID, please visit a local branch with a valid government issued ID and we will be happy to assist you.

How do I change my Login ID?

You can change your Login ID under the "Settings" link when you are logged in to CityNET. Click “Security Preferences” and then the “Change Login ID” option.

Reach Someone Helpful | 1 (866) 385-3444 or Chat Now

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