Online Banking FAQs

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Troubleshooting FAQs

It's making me get another One-Time Access Code, and I've already entered one.

The first time you log in as a new user, you will be required to obtain a one-time access code to register as a user and register your device. If your log in ID or password has changed it will ask that you re-register your device.

I have already registered my browser and it’s asking me for another one-time access code. What are the browser requirements? What are the mobile requirements? I can’t view all of the accounts on which I am a signer. The email address and phone number displayed for my one-time access code is incorrect. How do I finish logging in? I am trying to enroll. What is my Security Access Code? Do I need to download a new mobile app?

General FAQs

What is CityNET Online Banking? What is Bill Pay? How much does CityNET Online Banking cost? Can I use Quicken® or Microsoft Money® with Online Banking? What do I need to enroll for CityNET Online Banking? How do I log in to view my account? What if I forget my Online Banking Login ID and/or Password? How do I change my Login ID?


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